If you need a detailed invoice, please send us an email clearly listing all the information you require to be listed on the invoice: email@example.com
We will reply to you email with your invoice as soon as possible.
1) If the mistake is in relation to the personal information of a small number of runners (First name / Last name / Birthdate / Nationality):
- You can send us an email clearly explaining the changes (firstname.lastname@example.org) and we will proceed with the required update.
2) The mistake is in relation to the ranking or finish time of one or more runners:
Please re-submit the full and corrected result file through your organizer account.
NB: To make changes to the current year’s results, you are able to upload a new result file at any time using your organizer space. To make changes to a previous year’s results file please contact us by email.
To ensure your results are complete and correct we have in place several filters that check your results file before it is accepted into the ITRA results database.
If there is a problem, a message in red letters will tell you precisely which row (line) of your excel sheet contains the error.
You will need to make ALL the necessary changes before the file is accepted by our system.
If you don't have an account click on : "CREATE AN ACCOUNT" an then click on "I am on organizer". Fill in all the required information and then click on "Become a membre" and follow all the instructions to calculate your membership fee. Once the total registration fees know you can click on "Pay by card" in front of the amount concerned. You can also pay by bank transfer (validation in 10 days for the transfer).
If you have already created an account, please log in to your organizer account and click on the "Organizer" page and then click on: "Become a member".
Once your event has been created, click on Access/ Edit event button and then click on Add a new race.
Click on the "Organizer Home" page and then click on "Manage my events" and then click on "Create a new event".
When your event is created, you can create races attached to this event. Once the races are created, they will appear in the ITRA calendar.
To have your race course evaluated:
- Subscribe to the "Organizer membership": this is a yearly membership starting from 100€. This fee is based on the total of your race(s) registration budget (all races).
Once your membership has been validated, you can request as many course evaluations as you wish during the validity period of your membership.
Once you have selected your subscription method, you can complete in your race details in 3 steps :
- Create an event from your ITRA account
- Add race(s) to this event
- Link the course to the race (GPX format) and click on "Ask for evaluation"
Payment by credit card is directly updated on your account. If the membership does not appear in your profile after making a credit card payment, please contact us by email: email@example.com.
Payment by bank transfer may take a few days to validate. We generally enter bank transfers on Mondays.
ITRA points are awarded based on the evaluation, therefore the actual race course must be exactly the same as the evaluated race course.
In the case of a mistake on the GPX file, or a last-minute change of course, it is up to the organizer to make sure that the new course contains the same number of effort points as the original course.
If incorrect data or mistakes are found in the information supplied for the initial evaluation, ITRA reserves the right to perform a new evaluation and therefore potentially change the number of ITRA points awarded.
If you are uncertain about this please contact us.
If there are ANY CHANGES in the actual racecourse from the evaluated course, the organizer must update their GPX file and ask for a new race evaluation.
If the race is canceled, please cancel the race from your organizer space or kindly inform us by email: firstname.lastname@example.org
To publish the result file of a race, you must supply us with an excel file properly formatted, directly to your ITRA organizer account.
More information on the result file (data and formatting) please find in the necessary guidelines below:
- Quick excel file formatting guideline (image)
- Complete result file formatting guideline (PDF)
- ITRA race result file template (Must be a .XLSX file) – please download it to your computer
Once the file(s) are received (uploaded from your organizer account), the process of verifying and publishing the runners' results will only take a few days!
Any incomplete file may be refused.